New Search | Back

Crisis Volunteer


About 50808

50808 is a first of its kind for Ireland: a free 24/7 text service, providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis - big or small.
From breakups or bullying, to anxiety, depression and suicidal feelings, our Crisis Volunteers are available 24/7 for anonymous text conversations. Our aim is to provide immediate support in the short term and connect people to resources that will help them in the future. The service is funded by the Health Service Executive (HSE).

What's Involved

A crisis can happen to anyone, anywhere, at anytime of the day. It's a hot moment when it feels like the sky is falling down. With the support of a kind, empathetic and skilled Crisis Volunteer a texter can get from this hot moment to reach a cool calm.

Crisis Volunteers master the skills to show empathy through text, create a solid self care routine and join a community of volunteers from across the country. The communication approaches explored in the training programme and used with texters are transferable to other situations while the peer to peer learning and support between volunteers and supervisors means Crisis Volunteers, just like the texters, are never alone.

You will:
- Learn key skills such as active listening, collaborative problem solving and crisis management,
- Support texters through moments of crisis by responding to text messages on the platform in a non-judgmental way,
- Help to roll out this new innovative service in Ireland,
- Work alongside volunteers who are social workers, therapists and psychiatrists to sharpen your crisis volunteer skills.

The ask:
We ask our Crisis Volunteers to commit to 4 hours per week and complete a total of 200 hours over the course of a year. Though of course, we hope you stay longer. It’s a big commitment, and one that people find incredibly rewarding.

Volunteer Training & Induction
Our Crisis Volunteers complete a 30-hour online training course.

What's required for this position

Who you are:
You’re kind.
You’re a great listener.
You’re passionate about supporting people in crisis.
You’re open-minded.
And you’re dedicated!
Volunteers need an ability to listen without judgement, a good internet connection and a private place (usually in their home) to communicate with texters.

Those selected to become volunteers must complete a 30 hour training course over a six week period and commit to a 4 hour shift on the platform each week for one year.

You can volunteer from anywhere; your sofa, kitchen table, bedroom, office - just as long as it’s private and you won’t be distracted.

To apply:
Further information and Criss Volunteer Application form available on our website here

  • Computer/ Web/ ICT
  • Personable Skills
  • Phone Support/ Information Giver
  • Youth/ Childcare

Level of English required for this role:
Fluent English

Times and commitment required for this role


Minimum time commitment: 1 year

Hours required: 4hrs Weekly

Other Details

Location of volunteering opportunity:
Virtual Opportunity
Anywhere in Ireland, as long as you have a laptop and a secure internet connection.

Also available in these counties
Cavan, Clare, Donegal, Dublin - Dun Laoghaire/ Rathdown, Dublin - Fingal, Dublin - South Dublin County, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford, Wicklow, Dublin

Screening details for this role:

  • Garda Vetting
  • References
  • Application Form
  • Identification Check (photo ID etc…)

Volunteers will be provided with the following supports:

  • Support/ advice/ recognition
  • Supervision
  • Initial induction and training
  • Ongoing training opportunities

Volunteers with the following challenges will be supported in this role

  • Physical Disability

Age restrictions:
Over 18

Is this opportunity suitable for groups/teams of volunteers?

Benefits you will receive as a volunteer

Our volunteers tell us the find the experience challenging and rewarding. Listening to people who want to be heard is an incredibly powerful thing to do. Lots of volunteers tell us our training has helped them in their personal and professional lives too.

  • This opportunity is posted by:
  • Volunteer Centre: Dublin City
Volunteer Ireland is delighted to acknowledge the support of:
Previous MonthNext Month