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Crisis Volunteer

Crisis Text Line Ireland

About Crisis Text Line Ireland

Crisis Text Line is Ireland’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. The Crisis Text Line platform will connect texters with a volunteer, who is most likely at home, who has been trained to listen, reassure and guide people from a hot moment to a cool calm. All conversations are anonymous, unless the texter wants to give their name, and are reviewed in real time by a team of qualified staff supervisors who will support volunteers to listen to and support texters. The platform uses artificial intelligence (AI) to scan the initial messages from texters for keywords to identify those likely to be at immediate risk and prioritise those conversations in the queue. The service is being funded by the Health Service Executive (HSE).

What's Involved

A crisis can happen to anyone, anywhere, at anytime of the day. It's a hot moment when it feels like the sky is falling down. With the support of a kind, empathetic and skilled Crisis Volunteer a texter can get from this hot moment to reach a cool calm.

Crisis Volunteers master the skills to show empathy through text, create a solid self care routine and join a community of volunteers from across the country. The communication approaches explored in the training programme and used with texters are transferable to other situations while the peer to peer learning and support between volunteers and supervisors means Crisis Volunteers, just like the texters, are never alone.

You will:
- Learn key skills such as active listening, collaborative problem solving and crisis management,
- Support texters through moments of crisis by responding to text messages on the platform in a non-judgmental way,
- Help to roll out this new innovative service in Ireland,
- Work alongside volunteers who are social workers, therapists and psychiatrists to sharpen your crisis volunteer skills.

The ask:
We ask our Crisis Volunteers to commit to 4 hours per week and complete a total of 200 hours over the course of a year. Though of course, we hope you stay longer. It’s a big commitment, and one that people find incredibly rewarding.

Further information available on crisistextline.ie

What's required for this position

Who you are:
You’re kind.
You’re a great listener.
You’re passionate about supporting people in crisis.
You’re open-minded.
And you’re dedicated!
Volunteers need an ability to listen without judgement, a good internet connection and a private place (usually in their home) to communicate with texters.

Those selected to become volunteers must complete a 30 hour training course over a six week period and commit to a 4 hour shift on the platform each week for one year.

You can volunteer from anywhere; your sofa, kitchen table, bedroom, office - just as long as it’s private and you won’t be distracted.

To apply:
Further information and Criss Volunteer Application form available on our website here

  • Computer/ Web/ ICT
  • Personable Skills
  • Phone Support/ Information Giver
  • Youth/ Childcare

Level of English required for this role:
Fluent English

Times and commitment required for this role

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Morning
Afternoon
Evening

Minimum time commitment: 1 year

Hours required: 4hrs Weekly

Other Details

Location of volunteering opportunity:
Anywhere in Ireland, as long as you have a laptop and a secure internet connection.

Other location details:
Virtual Opportunity

Also available in these counties
Carlow, Cavan, Clare, Cork, Donegal, Dublin - City, Dublin - Dun Laoghaire/ Rathdown, Dublin - Fingal, Dublin - South Dublin County, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford, Wicklow, Dublin

Screening details for this role:

  • Garda Vetting
  • References
  • Application Form
  • Identification Check (photo ID etc…)

Volunteers will be provided with the following supports:

  • Support/ advice/ recognition
  • Supervision
  • Initial induction and training
  • Ongoing training opportunities

Volunteers with the following challenges will be supported in this role

  • Physical Disability

Age restrictions:
Over 18

Is this opportunity suitable for groups/teams of volunteers?
Yes

Benefits you will receive as a volunteer

Our volunteers tell us the find the experience challenging and rewarding. Listening to people who want to be heard is an incredibly powerful thing to do. Lots of volunteers tell us our training has helped them in their personal and professional lives too.

  • This opportunity is posted by:
  • Volunteer Centre: Dublin City
Volunteer Ireland is delighted to acknowledge the support of:
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