About Human Health Project
The purpose of the Human Health Project (HHP) is to get health information and peer-to-peer support from the HHP community around the world in response to Health Topics that are posted. Our goal is to improve access, self-management, equity, and affordability of health care throughout the world. HHP is a nonprofit, noncommercial, volunteer-based organization promoting the health of individuals worldwide as a human right for all.
What's Involved
Human Health Project (HHP) envisions a world where all people have the information, skills and opportunities to lead healthy lives. As an organization, we strive to achieve our mission by: making the patient our highest priority; promoting peer-to peer information, education and support; promoting healthy lifestyles; improving the level of service provided by HHP; and ensuring all health care services are relevant to the needs of the HHP community.
OVERVIEW OF ROLE
The Patient Advocate Coordinator will:
administer and evaluate the Patient Advocate Programme
develop the HHP Patient Advocate Programme with the Programme Director and team
investigate and respond to patient care related/customer grievance/complaints in an attempt to resolve problematic issues, enhance understanding of the patient's responsibilities and to enhance satisfaction with services provided by HHP
assess verbal and written grievances/complaints and satisfaction survey data to identify trends and areas for process improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Recruit patient advocates
Manage follow up and resolution of complex cases
Act as a mentor for other Patient Advocates and assisting in the training process for new staff
Being a resource for Patient Advocates questions related to process, programmes etc.
Escalate any problems or concerns to programme director etc.
Attend trainings
Learn and operate the patient intake/management system
Assist in the development and improvement of the HHP patient intake and management system
Complete HHP patient advocacy system monitoring
Be open to learning about how to work with marginalized communities
Know basics on Insurance policies and procedures
Provide exceptional customer service skills at all times
Commit to a regular schedule
Be knowledgeable of and abide by the HHP Confidentiality Policies and Procedures
Perform check-ins with HHP patient advocates
TIME REQUIRED
A minimum of five hours weekly for six months to a year
QUALIFICATIONS AND REQUIREMENTS
Secondary school/high school completion required
5 years of healthcare experience required.
Must be over the age of 18
Some college coursework preferred
Case management experience preferred
Adaptability when dealing with constantly changing processes, computer systems
Ability to do simple mathematics
Exemplary critical thinking skills
Proficiency utilizing G Suite with emphasis on Google Docs and Sheets
Exemplary communication skills, both orally and written, to a variety of individuals
Ability to multitask
Ability to function and make appropriate decisions in a fast paced environment
Provide mentorship to other advocates as assigned by Project Manager
For more information about HHP's programmes, both active and in development, click here.
What's required for this position
Volunteers for this position should have healthcare experience with the ability to do simple mathematics, as well as excellent customer service, computer and communication skills.
Volunteers must pass a criminal background check, complete a volunteer application packet and attend a new volunteer orientation session.
- Advocacy/ Lobbyist
- Community Development/ Social work
- Phone Support/ Information Giver
Level of English required for this role:
Intermediate English
Times and commitment required for this role
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
Morning |
Afternoon |
Evening | ✓ | ✓ | ✓ | ✓ | ✓ | | |
Minimum time commitment: 6 months
Hours required: 5hrs Weekly
Other Details
Location of volunteering opportunity:
Virtual - open to volunteers nationwide
Also available in these counties
Dublin - South Dublin County, Dublin
Screening details for this role:
- Application Form
- Curriculum Vitae (CV)
Volunteers will be provided with the following supports:
- Initial induction and training
Age restrictions:
Over 18