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Receptionist – To support a Free Legal Advice Clinic (FLAC)

Ballyfermot Centre Dublin South Citizens Information Service

About Ballyfermot Centre Dublin South Citizens Information Service

Citizens Information Centre provides a free confidential information, advice and advocacy service on all your rights and entitlements.

What's Involved

As Volunteer Receptionist you will:

• Support the provision of reception cover during the FLAC clinic on a Tuesday evening in Ballyfermot CIC.

• Be the first point of contact with the public and assist them to wait and then be directed to speak to a FLAC volunteer

• Support the recording of statistics relating to number of callers availing of the FLAC clinic and communicating this back to the wider CIC team.

• Reception cover may be called on to assist FLAC volunteers with admin duties including
1 Photocopying
2 Locating forms/information booklets

To engage in initial induction training and support ongoing communications in relation to the FLAC clinic with the Manager of Ballyfermot CIC

• Other duties may be assigned in order to ensure a smooth running of the service.

What's required for this position

Time Commitment: 6.30 - 8.30pm (Please note that on occasion the clinic may run up to 9.30pm but generally the clinic is finished by 8.30pm)

Skills / Experience:
• Computer literate
• Enjoy dealing with people
• Excellent communication skills
• Experience of working in a busy information environment is desirable

  • General Admin/ Office Support
  • Personable Skills

Level of English required for this role:
Fluent English

Times and commitment required for this role


Minimum time commitment: 1 year

Hours required: 2hrs Weekly

Other Details

Location of volunteering opportunity:
Ballyfermot Civic Centre, Ballyfermot Road, Dublin 10

Screening details for this role:

  • Informal Interviews
  • Curriculum Vitae (CV)

Volunteers will be provided with the following supports:

  • Support/ advice/ recognition
  • Supervision
  • Initial induction and training
  • Reimbursement of expenses
  • Insurance cover
  • Ongoing training opportunities

Volunteers with the following challenges will be supported in this role

  • Physical Disability
  • Sensory Disability
  • Mental Health Difficulties

Age restrictions:
Over 18

Is this opportunity suitable for groups/teams of volunteers?

Benefits you will receive as a volunteer

Practical receptionist skills experience; Training opportunities for both reception skills as well as in the area of Information provision on a range of areas; Support to engage in other volunteer opportunities outside of the FLAC clinic with Ballyfermot.

Getting there

Dublin Bus to Ballyfermot

  • This opportunity is posted by:
  • Volunteer Centre: Dublin City
Volunteer Ireland is delighted to acknowledge the support of:
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