About Human Health Project
The purpose of the Human Health Project (HHP) is to get health information and peer-to-peer support from the HHP community around the world in response to Health Topics that are posted. Our goal is to improve access, self-management, equity, and affordability of health care throughout the world. HHP is a nonprofit, noncommercial, volunteer-based organization promoting the health of individuals worldwide as a human right for all.
What's Involved
Human Health Project (HHP) envisions a world where all people have the information, skills and opportunities to lead healthy lives. As an organization, we strive to achieve our mission by: making the patient our highest priority; promoting peer-to peer information, education and support; promoting healthy lifestyles; improving the level of service provided by HHP; and ensuring all health care services are relevant to the needs of the HHP community.
OVERVIEW OF ROLE
HHP is seeking a volunteer Patient Advocate Consultant to serve as a mentor/advisor to a team of patient advocates. The Patient Advocate Consultant would be contacted on an as needed basis when the patient advocates have questions/concerns. The Patient Advocate Consultant should have advanced experience as a patient advocate and be able to respond to ad hoc requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as an advisor to the patient advocates and navigators in their mission to make patients successful.
Lead by asking the right questions and seeking to understand.
Approach work from a place of trust and act as a champion for positive intent.
Understand, develop and coach behaviors that drive the HHP patient advocate programme and individual growth.
Own employee engagement and its connection with patient experience.
Work effectively in collaboration and individually.
Partner with advocates and internal teams to build and refine best practices, and drive process excellence.
Deliver best in class experience to HHP’s patients, advocates and partners
Help patient advocates support patient needs
Refer patients to HHP resources as needed
Be open to learning about how to work with marginalized communities
Learn basics on insurance policies and procedures
Provide exceptional customer service at all times
Attend trainings
Commit to a regular schedule
Be knowledgeable of and abide by the HHP Confidentiality Policies and Procedures
Attend check-ins with HHP volunteer coordinator
TIME REQUIRED
A minimum of five hours weekly for six months to a year
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s or equivalent work experience
Must be over the age of 18
3-4 years of experience as a patient advocate
1-2 years in a leadership/management role
3-4 years of experience in frontline customer service roles
Adaptability when dealing with constantly changing processes, computer systems
Exemplary critical thinking skills
Proficiency utilizing G Suite with emphasis on Google Docs and Sheets
Exemplary communication skills, both orally and written, to a variety of individuals
Ability to multitask
Ability to function and make appropriate decisions in a fast paced environment
For more information about HHP's programmes, both active and in development, click here.
What's required for this position
Leadership, management and excellent communication skills are key for this role, as well as excellent customer service, computer and communication skills.
Volunteers must pass a criminal background check, complete a volunteer application packet and attend a new volunteer orientation session.
- Advocacy/ Lobbyist
- Business/ HR/ Management
- Community Development/ Social work
- Phone Support/ Information Giver
Level of English required for this role:
Fluent English
Times and commitment required for this role
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Minimum time commitment: 6 months
Hours required: 5hrs Weekly
Other Details
Location of volunteering opportunity:
Virtual - open to volunteers nationwide
Screening details for this role:
- Formal Interview
- Application Form
- Identification Check (photo ID etc…)
- Curriculum Vitae (CV)
Volunteers will be provided with the following supports:
- Initial induction and training
- Ongoing training opportunities
Age restrictions:
Over 18
