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Aware Telephone Support Volunteer


About Aware

Aware is a voluntary organization formed in 1985 by a group of interested patients, relatives and mental health professionals, whose aims are to assist that section of the population who are directly affected by depression.

What's Involved

Volunteers are required for Aware's Telephone Support Service. Volunteer commitment involves initial training of approximately 21 hours with follow-up training and support throughout the year.

The Aware Support Line provides telephone support and information for individuals experiencing depression, bipolar and mood related conditions and for family and friends supporting a loved one. This is a national Freephone service and operates from Dublin 10am-10pm seven days a week.

It offers a safe, confidential space (within normal limits) where people can talk about their own experience of depression and explore available options.

1. Full training will be given and the volunteer will also receive training updates throughout their time with the organisation.
2. This is an ideal opportunity for someone who can commit to three hours each week and who wants to make a very real and positive difference in the lives of others.
3. We are looking for volunteers for daytime, evening and weekends. Minimum commitment is 18 months.

How to Apply
See here for role description and online application form

What's required for this position

A volunteer will have empathy and good communication skills, have an ability to take direction and possess enthusiasm, passion and energy. The volunteer must be respectful of others and be willing to make a commitment to volunteering with Aware.

  • Personable Skills
  • Phone Support/ Information Giver

Level of English required for this role:
Fluent English

Times and commitment required for this role


Minimum time commitment: 2 years

Hours required: 3hrs Weekly

Other Details

Location of volunteering opportunity:
Dublin 4

Screening details for this role:

  • Formal Interview
  • References
  • Application Form
  • Identification Check (photo ID etc…)

Volunteers will be provided with the following supports:

  • Support/ advice/ recognition
  • Supervision
  • Initial induction and training
  • Insurance cover
  • Ongoing training opportunities

Volunteers with the following challenges will be supported in this role

  • Mental Health Difficulties

Age restrictions:
Over 25

Benefits you will receive as a volunteer

Free training, improved skill set & opportunity to contribute to the community.

  • This opportunity is posted by:
  • Volunteer Centre: Dublin City
Volunteer Ireland is delighted to acknowledge the support of:
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