About Aware
Aware is the national organisation providing free support, education and information services to those impacted by anxiety, depression, bipolar disorder and related mood conditions.
What's Involved
The Aware Support Line provides telephone support and information for
individuals experiencing depression, bipolar and mood related conditions and
for family and friends supporting a loved one. This is a national Freephone
service and operates from Dublin 10am-10pm seven days a week.
Volunteers will ensure that all calls to the Aware Support Line are conducted within the framework of the Support Line approach. Each volunteer is trained to respond to all calls with empathy, by allowing clarification, consideration of options and encouraging positive action while adhering to Aware’s ethos, policies and procedures.
Duties & Commitment:
To honour a three hour weekly commitment for a minimum of eighteen months.
To carry out the role as set out in the Aware Support Line Volunteer Agreement
To attend a minimum of four bi-monthly meetings per annum
To participate in initial and ongoing training provided
To arrive punctually for your Support Line slot, allowing enough time to familiarise yourself with the available reference material and read any new notices in the support line office
To input call information into the computer logging system
To de-brief after your slot with the other volunteer on your slot or coming in after you
To bring to the attention of the Service Manager any issues of concern regarding any aspect of your role as volunteer for Aware
To participate as required in evaluations and audits of the Service
To act at all times according to the guidelines and Code of Practice of Aware.
To adhere to the rota to support the stability, consistency and efficiency of the service
To find a replacement if unable to honour a slot and to inform Service Manager as soon as possible of this change
To attend bi-monthly meetings in order to discuss any issues, address challenges and ensure clear communications
What's required for this position
An Aware volunteer will be empathetic and possess good communication skills,
have an ability to take direction and possess enthusiasm and passion for the
area of mental health and/or for the work of Aware. The Aware volunteer must
be respectful of others and understand the importance of being a supportive and
flexible team player. They must be willing to make a long term commitment to
volunteering with Aware and to participate in mandatory ongoing training.
- Personable Skills
- Phone Support/ Information Giver
Level of English required for this role:
Fluent English
Times and commitment required for this role
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|
| Morning |
|---|
| Afternoon | | | | | | ✓ | ✓ |
|---|
| Evening | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
|---|
Minimum time commitment: 1 year
Hours required: 1hrs Weekly
Other Details
Location of volunteering opportunity:
9 Upper Leeson St, Dublin 4
Screening details for this role:
- Formal Interview
- Garda Vetting
- References
- Application Form
Volunteers will be provided with the following supports:
- Support/ advice/ recognition
- Supervision
- Initial induction and training
- Reimbursement of expenses
- Ongoing training opportunities
Volunteers with the following challenges will be supported in this role
- Physical Disability
- Sensory Disability
- Mental Health Difficulties
Age restrictions:
Over 25
Benefits you will receive as a volunteer
Full training provided, Ongoing support, Development of skill set, References provided upon completion of required period of service, Out of pocket expenses covered, Experience of working with a national organisation
