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Parentline - Helpline Facilitator Volunteer


About Parentline

Parentline is a national helpline for parents. We offer support, guidance and information on all aspects of being a parent. Parentline is somewhere for a parent to get time and space to discuss a parenting issue (big or small) without judgement, to hear another point of view and to offload stress.

What's Involved

Parents can phone Parentline with all sorts of parenting problems. You will be supporting and guiding parents who are stressed and/or want to explore a parenting issue.There’s no typical call; from new born babies to teenagers, all ages offer different challenges.

All Parentline facilitators receive training in counselling and listening skills before going on the lines and then receive further upskilling in the topics they encounter on the lines via monthly training meetings. You will be in a helpline with two other people who will mentor and support you.

Helpline Facilitator role:
• To provide telephone support for parents under stress
• To report for shifts as agreed
• To attend training meetings on a regular basis
• To provide information on parenting and family issues
• To refer parents to appropriate services available for their assistance
• To respect the confidentiality of callers
• To comply with the policies and procedures as set out in the Volunteer Policy.

Time Commitment:
Parentline needs volunteer helpline facilitators to man the helpline. We ask volunteers to work for three hours each week. You will always work with a colleague. The helpline is open Monday - Thursday from 10 a.m. - 9p.m. and Friday from 10 a.m. - 4 p.m. covering 18 shifts. We will find a time and day to suit you.

Closing date for applications is Tuesday 28th January.

Further information and Volunteer application form available on our website here

What's required for this position

This role would ideally suit someone over the age of 35 because you are dealing with parents.

You do not need to have had previous experience, or expertise, in counselling. All that’s required is an open mind; an ability to listen and a desire to help people. The main skill is to be a good listener. To have an interest and understanding of people. To respect the callers confidentiality and never judge. We will offer training in listening and counselling skills.

Further information and Volunteer application form available on our website here

  • Personable Skills
  • Phone Support/ Information Giver

Level of English required for this role:
Fluent English

Times and commitment required for this role


Minimum time commitment: 2 years

Hours required: 3hrs Weekly

Other Details

Location of volunteering opportunity:
Carmichael Centre, North Brunswick St. Dublin 7

Screening details for this role:

  • Informal Interviews
  • References
  • Application Form

Volunteers will be provided with the following supports:

  • Support/ advice/ recognition
  • Supervision
  • Initial induction and training
  • Insurance cover
  • Ongoing training opportunities

Volunteers with the following challenges will be supported in this role

  • Physical Disability

Age restrictions:
Over 25

Benefits you will receive as a volunteer

Some of our volunteers are with us more than 20 years. They make friends, learn new skills, learn about parenting. Much of the training involves the issues parents encounter e.g. drugs, post natal depression.......

Getting there

Luas to Smithfield. Bus 83 to Church St Short walk from quays / city centre.
Map location

  • This opportunity is posted by:
  • Volunteer Centre: Dublin City
Volunteer Ireland is delighted to acknowledge the support of:
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