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Helpline Volunteer


About SeniorLine

SeniorLine is a telephone listening service for older people provided by trained older volunteers.

What's Involved

Provide empathic listening and support for older callers. Be available for a three hour rota, once, every three weeks. Be familiar with the Helpline ethos, guidelines and expectations - all of which are covered in the initial 5 day training course. Be available for an Introduction morning (2 hours) in advance of the required 5 day training course in a Dublin South venue. Complete a log sheet (primarily tick box) after each call.

Please note: This is a peer to peer listening service.

What's required for this position

Be a good listener. Have the ability to empathise. Show common sense. Show understanding of the issues facing older people in Ireland. Have the discipline required to NOT to impose religious, political, philosophical or personal views on others, nor to discriminate on the grounds of age, gender, race, religion or social group. Be non-judgemental. Have a positive outlook. Be reliable. Work to a high standard. Have a good standard of verbal communication.

  • Personable Skills
  • Phone Support/ Information Giver

Level of English required for this role:
Fluent English

Times and commitment required for this role


Minimum time commitment: Flexible

Hours required: 3hrs Monthly

Other Details

Location of volunteering opportunity:
Royal Hospital Donnybrook. Bloomfield Avenue, Morehampton Rd, Dublin 4

Screening details for this role:

  • Garda Vetting
  • Informal Interviews
  • Application Form

Volunteers will be provided with the following supports:

  • Support/ advice/ recognition
  • Supervision
  • Initial induction and training
  • Insurance cover
  • Ongoing training opportunities

Volunteers with the following challenges will be supported in this role

  • Physical Disability

Age restrictions:
Over 55

Is this opportunity suitable for groups/teams of volunteers?

Benefits you will receive as a volunteer

Being part of a larger team of volunteers. Opportunities for Continuous Professional Development. Initial comprehensive 5 day training and upskilling. Involvement with a National Age Sector Advocacy charity.

Getting there

Bus: 46A, 145

Apply Now Click the apply now button to register your interest in this opportunity.
  • This opportunity is posted by:
  • Volunteer Centre: Dublin City
Volunteer Ireland is delighted to acknowledge the support of:
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