SeniorLine is a telephone listening service for older people provided by trained older volunteers.
Volunteers will work as empathic listeners on a telephone line for older people. Volunteers will help each caller explore their reason for calling, any issues that are troubling them and support them in making their own decisions. Volunteers will fill in a log sheet after each call, and signpost callers to other helpful service if appropriate.
Time Commitment: three hours every three weeks.
What's required for this position
Volunteers need to be able to listen to a caller without judgement, without needing to give advice, or to tell the caller what to do. Volunteers need patience, maturity, and common sense. They need to be able to adhere to the policies of the service and to maintain its confidential ethos regarding callers. Volunteers do not speak personally but focus their attention on the caller.
- Personable Skills
- Phone Support/ Information Giver
Level of English required for this role:
Times and commitment required for this role
Minimum time commitment: Flexible
Hours required: 3hrs Monthly
Location of volunteering opportunity:
Royal Hospital Donnybrook. Bloomfield Avenue, Morehampton Rd, Dublin 4
Screening details for this role:
- Garda Vetting
- Informal Interviews
- Application Form
Volunteers will be provided with the following supports:
- Support/ advice/ recognition
- Initial induction and training
- Insurance cover
- Ongoing training opportunities
Volunteers with the following challenges will be supported in this role
Is this opportunity suitable for groups/teams of volunteers?
Benefits you will receive as a volunteer
Training in listening skills, in the issues affecting older people nationally, and other personal development components. Gain feelings of self-esteem and satisfaction from supporting callers and being part of a worthwhile organisation.
Public Transport to Donnybrook Bus: 46A, 145