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Arthritis Ireland Helpline Volunteer

Arthritis Ireland

About Arthritis Ireland

Our vision is a future free from arthritis. Every day, we help people overcome the many adverse effects that arthritis has on their lives by providing the support, information & education needed to better understand & manage the disease. Our programmes & services include: the award winning Arthritis Self-Management Course- “Living Well with Arthritis” -which gives people the practical skills required to reduce the effects of arthritis on their lives; nationwide Arthritis Information events which provide information on all aspects of living with arthritis; our national Helpline 1890 252 846 and our Information booklets available free of charge by post and on our website

What's Involved

As a helpline volunteer, you'll be providing information tailored to the needs of each enquirer, in an empathetic and empowering way, providing emotional support to callers to the helpline. Good listening skills are used to help identify exactly what the enquirer's needs are and to provide the appropriate support required during a call, but counselling is not provided.

A typical call will include elements of straightforward information-giving (like the telephone number of Citizens Information Board), listening and empathising with the caller’s ‘story’, and perhaps working with the caller to think through some of the options open to them.

The helpline service tries to empower people by providing good quality information and appropriate support to enable that person to exercise choice and make decisions about how they choose to live their own life.

What's required for this position

  • Experience of living with a form of arthritis / or a family member
  • Excellent listening skills
  • Good at sharing information
  • Desire to provide support
  • Ability to empathise
  • Proficient at selecting and providing appropriate information
  • Understanding of signposting
  • Making referrals to support contacts

    • Personable Skills
    • Phone Support/ Information Giver

    Level of English required for this role:
    Fluent English

    Times and commitment required for this role


    Minimum time commitment: 1 year

    Hours required: 3hrs Weekly

    Other Details

    Location of volunteering opportunity:
    Arthritis Ireland, 1 Clanwilliam Square, Grand Canal Quay, Dublin 2

    Also available in these counties
    Dublin - City

    Screening details for this role:

    • Garda Vetting
    • Informal Interviews
    • Identification Check (photo ID etc…)

    Volunteers will be provided with the following supports:

    • Support/ advice/ recognition
    • Supervision
    • Initial induction and training
    • Insurance cover
    • Ongoing training opportunities

    Volunteers with the following challenges will be supported in this role

    • Physical Disability
    • Mental Health Difficulties

    Age restrictions:
    Over 18

    Is this opportunity suitable for groups/teams of volunteers?

    Benefits you will receive as a volunteer

    Gain new skills and knowledge. Boost career prospects. Personal development. Build self-confidence and self-awareness. Enjoy a sense of achievement. Build communication skills, patience, teamwork & creativity. Meet new people.

    Getting there

    DART - Grand Canal Quay. Bus - 56a, 77a, 4, 7a, 7 and others.

    • This opportunity is posted by:
    • Volunteer Centre: Dublin City
    Volunteer Ireland is delighted to acknowledge the support of:
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