About Arthritis Ireland
Our vision is a future free from arthritis. Every day, we help people overcome the many adverse effects that arthritis has on their lives by providing the support, information & education needed to better understand & manage the disease. Our programmes & services include: the award winning Arthritis Self-Management Course- “Living Well with Arthritis” -which gives people the practical skills required to reduce the effects of arthritis on their lives; nationwide Arthritis Information events which provide information on all aspects of living with arthritis; our national Helpline 1890 252 846 and our Information booklets available free of charge by post and on our website www.arthritisireland.ie
As a helpline volunteer, you'll be providing information tailored to the needs of each enquirer, in an empathetic and empowering way, providing emotional support to callers to the helpline. Good listening skills are used to help identify exactly what the enquirer's needs are and to provide the appropriate support required during a call, but counselling is not provided.
A typical call will include elements of straightforward information-giving (like the telephone number of Citizens Information Board), listening and empathising with the caller’s ‘story’, and perhaps working with the caller to think through some of the options open to them.
The helpline service tries to empower people by providing good quality information and appropriate support to enable that person to exercise choice and make decisions about how they choose to live their own life.
What's required for this position
Experience of living with a form of arthritis / or a family member
Excellent listening skills
Good at sharing information
Desire to provide support
Ability to empathise
Proficient at selecting and providing
Understanding of signposting
Making referrals to support contacts
- Personable Skills
- Phone Support/ Information Giver
Level of English required for this role:
Times and commitment required for this role
Minimum time commitment: 1 year
Hours required: 3hrs Weekly
Location of volunteering opportunity:
Arthritis Ireland, 1 Clanwilliam Square, Grand Canal Quay, Dublin 2
Also available in these counties
Dublin - City
Screening details for this role:
- Garda Vetting
- Informal Interviews
- Identification Check (photo ID etc…)
Volunteers will be provided with the following supports:
- Support/ advice/ recognition
- Initial induction and training
- Insurance cover
- Ongoing training opportunities
Volunteers with the following challenges will be supported in this role
- Physical Disability
- Mental Health Difficulties
Is this opportunity suitable for groups/teams of volunteers?
Benefits you will receive as a volunteer
Gain new skills and knowledge. Boost career prospects. Personal development. Build self-confidence and self-awareness. Enjoy a sense of achievement. Build communication skills, patience, teamwork & creativity. Meet new people.
DART - Grand Canal Quay. Bus - 56a, 77a, 4, 7a, 7 and others.