About Our Lady's Hospice & Care Services
Our Lady’s Hospice & Care Services, founded by the Sisters of Charity in 1879, continues its mission by providing, with loving care, high quality, person-centred health & social care services in the Hospice & community. These core values are upheld & shared by many people of diverse cultures, faiths, professions & circumstances. Daily, they serve to inspire, motivate & guide us in our work together.
At the core of Our Lady’s Hospice & Care Services is the desire to consistently provide the best in specialist and person-centred care for our patients and their families. We cannot do this alone and are extremely grateful to our wonderful volunteers who support us.
Today, Our Lady’s Hospice & Care Services (OLH&CS) provides specialist care for a catchment of over a million people with a wide range of needs, from residential rehabilitation to end-of- life care, from our bases in Harold’s Cross, Blackrock (est. 2003) and Wicklow (est. 2020).
Our Lady’s Hospice & Care Services is extremely privileged to have the wonderful support of almost 400 volunteers across our three sites of Harold’s Cross, Blackrock and Wicklow. Our team of volunteers are engaged in all areas of the organisation and without this support we would not be able to provide the range of services that we offer to our patients and their families.
Fundraising Volunteers are vital to the successful organisation of all our annual fundraising campaigns and events. Under the direction of the Fundraising Volunteer Coordinator, the volunteer will have a role as part of the fundraising team. Volunteers support fundraising events and campaigns such as our Hospice Spring Raffle, Hospice Sunflower Days, Bewley’s Big Coffee Morning Social For Hospice and our most magical Christmas event, Light up a Life. All funds raised locally stay locally.
What's Involved
We organise various events throughout the year which requires the assistance from
Volunteers to make calls to supporters of OLH&CS. These campaigns vary in nature, from pure outbound Thank You calls to simply say thanks to our supporters for their ongoing support, to taking orders from supporters wishing to place orders for Hospice Spring Raffle Tickets, Christmas cards and decorations or to sponsor lights as part of our Light up a Life campaign.
Role and Responsibilities:
To make out bound calls to supporters of Our Lady’s Hospice & Care Services & Blackrock Hospice using scripts provided, which will be specific to each event
Take inbound calls from supporters who wish to place orders for events
To enter orders on the relevant website depending on the event. (Orders can be captured in paper format if needs be)
Respond to event related queries – working from Q & A document provided for each event
Inform staff of any issues which may arise
To ensure that all phone calls are answered in a prompt and polite manner
To ensure that all orders are entered on the websites accurately
To ask for more information or guidance if unclear on any point relating to event or websites
To communicate, in confidence, directly with the Volunteer Coordinator any issues or concerns you may have
To honour confidentiality at all times
To be flexible in your role as a volunteer
To be a representative of the Hospice by having a friendly, sensitive and courteous manner in all dealings with visitors, patients, staff and the public
To communicate with the department and/or the Volunteer Coordinator in the event of being delayed or when you cannot attend on your designated day
To alert staff and/or Volunteer Coordinator in case of emergency in the department.
To attend volunteer meetings whenever possible and keep informed re services and Our Lady’s Hospice & Care Services
Inform staff of any complaints received.
Time Commitment:
2-4 hours when required. We run 4 main campaigns during the year when we require volunteers.
Training Required:
To complete Garda Vetting and mandatory Volunteers training courses.
To abide by Our Lady’s Hospice & Care Services Policies and attend mandatory training as required e.g. Fire Safety, Manual Handling, Safeguarding Vulnerable Adults and Hand Hygiene
What's required for this position
Excellent computer skills
Good communications & interpersonal skills
Attention to detail
Be responsible in all duties carried out
Be flexible and adaptable to tasks at hand
Be reliable and trustworthy
Be willing to work on your own and/or as part of a team
Be happy to perform repetitive tasks carefully and methodically
Have an approachable & enthusiastic manner.
- Computer/ Web/ ICT
- Event management/ Fundraising
- General Admin/ Office Support
- Personable Skills
Level of English required for this role:
Fluent English
Times and commitment required for this role
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
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| Morning | ✓ | ✓ | ✓ | ✓ | ✓ | | |
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| Afternoon | ✓ | ✓ | ✓ | ✓ | ✓ | | |
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Minimum time commitment: 1 year
Hours required: 2hrs
Other Details
Location of volunteering opportunity:
Our Lady's Hospice & Care Services, Harold's Cross Dublin 6
Screening details for this role:
- Garda Vetting
- Informal Interviews
- References
- Application Form
- Identification Check (photo ID etc…)
Volunteers will be provided with the following supports:
- Support/ advice/ recognition
- Supervision
- Initial induction and training
- Ongoing training opportunities
Age restrictions:
Over 18
Is this opportunity suitable for groups/teams of volunteers?
Yes
Benefits you will receive as a volunteer
Volunteers bring tremendous value to Our Lady’s Hospice & Care Services in a variety of roles that enable us to raise significant funds and ultimately enhance the experience of our patients, residents and families.
Getting there
Bus routes that pass the campus are 9,16, 49 and 54A.
