About Ballyfermot Centre Dublin South Citizens Information Service
Citizens Information Centre provides a free confidential information, advice and advocacy service on all your rights and entitlements.
What's Involved
As Volunteer Receptionist you will:
• Support the provision of reception cover and carrying out associated administrative and communication duties in Ballyfermot Citizens Information centre.
• Be the first point of contact with the public and assisting them to either wait to speak to an information officer; use the CIPS helpline and or refer them to a more appropriate organisation relating to the information or service they may need.
• Support the recording of statistics relating to number and type of callers and queries
• Reception cover may be called on to assist Information Officers with their queries. In general the type of support requested includes
o Photocopying
o Form Filing
o Sending a fax, Scanning documents
o Locating forms/information booklets
o Following up with minor queries, i.e. ringing ESB, Board Gas and other service providers
• Ensure the Citizens Information Service has an adequate stock of the publications, information leaflets, application forms etc.
• Other duties may be assigned in order to ensure a smooth running of the service.
What's required for this position
• Computer literate
• Enjoy dealing with people
• Excellent communication skills
• Experience of working in a busy information environment is desirable
- General Admin/ Office Support
- Personable Skills
- Phone Support/ Information Giver
Level of English required for this role:
Fluent English
Times and commitment required for this role
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
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| Morning | | ✓ | | ✓ | | | |
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| Afternoon | ✓ | ✓ | ✓ | ✓ | ✓ | | |
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Minimum time commitment: 1 year
Hours required: 7hrs Weekly
Other Details
Location of volunteering opportunity:
Ballyfermot Civic Centre, Ballyfermot Road, Dublin 10
Screening details for this role:
- Informal Interviews
- Curriculum Vitae (CV)
Volunteers will be provided with the following supports:
- Support/ advice/ recognition
- Supervision
- Initial induction and training
- Reimbursement of expenses
- Insurance cover
- Ongoing training opportunities
Volunteers with the following challenges will be supported in this role
- Physical Disability
- Sensory Disability
- Mental Health Difficulties
Age restrictions:
No age restrictions
Is this opportunity suitable for groups/teams of volunteers?
No
Benefits you will receive as a volunteer
Practical receptionist skills experience; Fulfilment of working as part of a team to support people access their rights and entitlements. Training opportunities for both reception skills as well as in the area of Information provision on a range of areas
Getting there
Dublin Bus to Ballyfermot
